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The perfect service for your luxury watch


by CHRONEXT

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March 09. 2017 - by CHRONEXT

Inherited from previous generations, it is not uncommon for a luxury watch to be an investment for life. Take a look behind the scenes at CHRONEXT, into our own, certified workshop where we specialise in the service of your luxury watch to preserve the longevity and the value of your jewellery.


Multilabel: The CHRONEXT-Service

CHRONEXT is not only the first point of contact for the purchasing and selling of luxury watches, our certified workshop is excellent in dealing with revisions, repairs as well as numerous other services that surround high quality watches of various luxury brands. Our watchmakers – guided by our experienced master watchmakers – are specialists in their fields of expertise, with years of valuable experience. Additionally, they hold certifications from well-known manufacturer. At the same time, our team in the workshop work very transparently, giving the customer the opportunity to speak to one of our colleagues personally on the phone throughout the entire process. We look forward to assisting you and exceeding your highest expectations.

Revision

You invest in reliability and durability of your watch when choosing to go ahead with a revision. To elongate the years, you spend with your timepiece; the manufacturers recommend a full revision every six to seven years depending on the model. Not carrying out a revision can result in small damages that could potentially be accumulated over the years. An example is losing the water tightness which can consequently lead to rust damage due to the infiltration of moisture. These damages could lead to the precision not being guaranteed.  

Repair

If a defective component on your luxury watch already exists, then the expertise of our watchmakers is seeked. Be it a scratch on the bezel or a defective clockwork; we exchange the appropriate parts and repair your watch as quickly as possible. The old components are sent back to you upon request. If your watch is still within the two-year CHRONEXT warranty, then you will of course not have to bear any costs.

Coatings

A high-quality DLC coatings is also part of one of the services that we offer at CHRONEXT. Our certified master workshop takes over the process for new watches as well as for vintage models.

Handmade bracelets

In addition to this, you are able to order a new strap for your watch through workshop. The traditional manufacturer Kaufmann stands for the highest quality when it comes to the production of straps. From calf leather to crocodile leather and from classic leather bands to leather straps that are custom made in Germany: the vast assortment that our official partner provides will be sure to satisfy your every wish. Once the purchase has been made, we will gladly adjust the strap to size to ensure a perfect fit to your wrist.

Transparent: This is how the service runs in our in-house workshop

The CHRONEXT service is wellness for your watch - simply contact us via the contact form on our homepage or by phone via our hotline. Going on the basis of the reference number of your watch, our certified watchmakers are able to determine the requested service and compile a listing of all the technical details as well as the cost estimate. Furthermore, you will be given an estimated time frame, so you are aware of the length of time your timepiece will be with our watchmakers. If you find our offer appealing, then simply give us the order and leave the rest to us! Our logistics partner will be in touch with you to collect your watch and take over the insured shipment: See our full service offer here.

CHRONEXT

by CHRONEXT

Watches are our passion – we start every new day with this philosophy driving us forward. From brand stories to watch technology – we cover every topic imaginable in the world of watches. Our editorial team is constantly searching for new and exciting stories. Looking to introduce your watch collection? Or are you a blogger simply considering cooperation opportunities? Write to us at editorial@chronext.com.

Exceptional Service

Providing excellent customer service is one of our top priorities. We deliver your watch fast and with utmost attention to detail. Should you be looking for a specific model which is not in stock, we are happy to source it for you - free of any extra charges. If you would like to sell a watch, our experts will advise you on market developments and the ideal selling price for your timepiece.

Should you have any questions regarding delivery, price or history of a specific model, your personal advisor will be happy to help at any time.
+44 (0)203 588 00 44 (Mo.-Fr. 8am - 8:30pm, Sa. 9am - 5:30pm)

Guaranteed Authenticity

We always guarantee a safe transaction. When you buy or sell a watch on CHRONEXT, your contract of sale is made directly with us. We take legal responsibility for every transaction and provide the highest data security standards, secure payment methods and fully insured shipment. In order to ensure the authenticity and quality of all watches sold through us, every timepiece is thoroughly checked by our watchmakers before it is ever shipped to our customers.

This is guaranteed through our Certificate which you will receive with the purchase of any watch from CHRONEXT - new or pre-owned.

Fair Prices

Only the best is good enough for our customers. This goes for prices just as well as for service and security. Luxury watches are hardly ever cheap but there are still significant differences in price levels depending on where you shop. Thanks to our vast global network of suppliers and our low fixed costs, we are able to provide competitive prices at all times.

We scan the market daily for the best offers and always keep our prices up to date. Most important however is that our competitive prices will never lead us to compromise security and quality.