At CHRONEXT, we're all about the many possibilities afforded to watch lovers by the untapped potential of online shopping. We are proud to have maximised the speed and convenience we can offer to customers through our webstore, but at the same time we are also aware that there are some advantages of brick-and-mortar shops that cannot be fully replicated in the impersonal world of the Internet. That is why we decided to open several exclusive CHRONEXT Pick-Up locations where customers can visit us in the real world for a full, tailored human experience and added peace of mind.
How to take advantage of a Pick-Up Lounge or Boutique
Using our Pick-Up service is straightforward, and designed to integrate easily with the regular CHRONEXT experience. You can still browse the full range of our products online and choose any watch or watches you desire for purchase. At checkout, simply select one of the Pick-Up Lounges as the delivery address. The item will be shipped to this store ready for you to arrive and collect it. You have the option to either pay online as usual, or pay at the location when you get there.
But that's not all. We also offer the ability to come and view our watches in-store before you buy, so your purchase is not based solely on photographs but on holding the actual watch in your hands. To take advantage of this service, simply get in touch with our sales team prior to your visit and make an appointment, so we can ensure that the watches you wish to view are in-store when you arrive. An appointment is a very enjoyable experience for our customers, as the staff at the store are on hand to make you comfortable, offer refreshments and answer any and all questions you might have about our products.
To make an appointment at one of our Pick-Up Lounges or Boutiques, visit our Contact Us page, and get in touch via phone or email.
The benefits of visiting a Pick-Up Location
You might think, why would I need a store, when I can simply order watches online? We agree - most of our customers prefer the time-saving convenience of webstore purchases and home delivery. But there are also many excellent advantages to visiting a CHRONEXT Pick-Up Lounge or Boutique:
First of all, attending a store in person allows us to provide you with an even greater level of personalised service. We can answer your questions about every detail, discuss the kinds of qualities you are looking for in a watch and make recommendations, or explain technical issues. Even better, we can fit watches to your wrist and help set any complicated functions before you leave the shop, so that your dream watch is ready to wear as you walk through the door.
Next, there's the peace of mind that comes from seeing the actual physical product you are buying before you pay. Our browsing service gives you the full experience of wearing the watch "in the flesh", seeing how it looks, feels and weighs in the real world. There's also increased security that comes from paying in store and not worrying about delivery - you can be sure that the watch will be in your hands before Christmas! These items are of high value, after all - both monetary and emotional.
Finally, many customers simply enjoy the experience of the visit itself. Our staff provide visitors with full VIP treatment and a delightful range of drinks and refreshments, leaving our clients with fond memories. We particularly enjoy seeing customers who return more than once.
We can't wait to see you in your nearest Pick-Up Lounge for your next CHRONEXT purchase.
Presently, we are thrilled to welcome our clientele to the CHRONEXT Boutique in London's Fleet Street, as well as to Pick-Up Lounges in central locations across Germany, Switzerland and Hong Kong. The locations and opening hours are as follows:
Providing excellent customer service is one of our top priorities. We deliver your watch fast and with utmost attention to detail. Should you be looking for a specific model which is not in stock, we are happy to source it for you - free of any extra charges. If you would like to sell a watch, our experts will advise you on market developments and the ideal selling price for your timepiece.
Should you have any questions regarding delivery, price or history of a specific model, your personal advisor will be happy to help at any time.
We always guarantee a safe transaction. When you buy or sell a watch on CHRONEXT, your contract of sale is made directly with us. We take legal responsibility for every transaction and provide the highest data security standards, secure payment methods and fully insured shipment. In order to ensure the authenticity and quality of all watches sold through us, every timepiece is thoroughly checked by our watchmakers before it is ever shipped to our customers.
This is guaranteed through our Certificate which you will receive with the purchase of any watch from CHRONEXT - new or pre-owned.
Only the best is good enough for our customers. This goes for prices just as well as for service and security. Luxury watches are hardly ever cheap but there are still significant differences in price levels depending on where you shop. Thanks to our vast global network of suppliers and our low fixed costs, we are able to provide competitive prices at all times.
We scan the market daily for the best offers and always keep our prices up to date. Most important however is that our competitive prices will never lead us to compromise security and quality.