It’s the personal touch: How and why to visit a CHRONEXT Pick-Up Lounge


by CHRONEXT

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November 22. 2018 - by CHRONEXT

At CHRONEXT, we're all about the many possibilities afforded to watch lovers by the untapped potential of online shopping. We are proud to have maximised the speed and convenience we can offer to customers through our webstore, but at the same time we are also aware that there are some advantages of brick-and-mortar shops that cannot be fully replicated in the impersonal world of the Internet. That is why we decided to open several exclusive CHRONEXT Pick-Up locations where customers can visit us in the real world for a full, tailored human experience and added peace of mind.


How to take advantage of a Pick-Up Lounge or Boutique

Using our Pick-Up service is straightforward, and designed to integrate easily with the regular CHRONEXT experience. You can still browse the full range of our products online and choose any watch or watches you desire for purchase. At checkout, simply select one of the Pick-Up Lounges as the delivery address. The item will be shipped to this store ready for you to arrive and collect it. You have the option to either pay online as usual, or pay at the location when you get there.

But that's not all. We also offer the ability to come and view our watches in-store before you buy, so your purchase is not based solely on photographs but on holding the actual watch in your hands. To take advantage of this service, simply get in touch with our sales team prior to your visit and make an appointment, so we can ensure that the watches you wish to view are in-store when you arrive. An appointment is a very enjoyable experience for our customers, as the staff at the store are on hand to make you comfortable, offer refreshments and answer any and all questions you might have about our products.

To make an appointment at one of our Pick-Up Lounges or Boutiques, visit our Contact Us page, and get in touch via phone or email. 

The benefits of visiting a Pick-Up Location

You might think, why would I need a store, when I can simply order watches online? We agree - most of our customers prefer the time-saving convenience of webstore purchases and home delivery. But there are also many excellent advantages to visiting a CHRONEXT Pick-Up Lounge or Boutique:

First of all, attending a store in person allows us to provide you with an even greater level of personalised service. We can answer your questions about every detail, discuss the kinds of qualities you are looking for in a watch and make recommendations, or explain technical issues. Even better, we can fit watches to your wrist and help set any complicated functions before you leave the shop, so that your dream watch is ready to wear as you walk through the door.

Next, there's the peace of mind that comes from seeing the actual physical product you are buying before you pay. Our browsing service gives you the full experience of wearing the watch "in the flesh", seeing how it looks, feels and weighs in the real world. There's also increased security that comes from paying in store and not worrying about delivery - you can be sure that the watch will be in your hands before Christmas! These items are of high value, after all - both monetary and emotional.

Finally, many customers simply enjoy the experience of the visit itself. Our staff provide visitors with full VIP treatment and a delightful range of drinks and refreshments, leaving our clients with fond memories. We particularly enjoy seeing customers who return more than once.

We can't wait to see you in your nearest Pick-Up Lounge for your next CHRONEXT purchase.

Presently, we are thrilled to welcome our clientele to the CHRONEXT Boutique in London's Fleet Street, as well as to Pick-Up Lounges in central locations across Germany, Switzerland and Hong Kong. The locations and opening hours are as follows:

London

53 Fleet St, EC4Y 1BE,
London

MON - FR 12 pm to 6 pm

Cologne

Lichtstr. 25
50825 Cologne

Cologne

MON - FR 9 am to 8 pm, SAT 10 am to 6:30 pm

Munich

Maximilianstr. 2
80539 München

MON - FR 9 am to 6 pm

Frankfurt

Taunustor 1
60310 Frankfurt a. M.

MON - FR 9 am to 6 pm

Hamburg

Ballindamm 39
20095 Hamburg

MON - FR 9 am to 6 pm

Berlin

Friedrichstr. 71
10117 Berlin

MON - SAT 10:30 am to 7:30 pm

Zug

Feldpark 9
6300 Zug 

MON - FR 9 am to 6 pm

Maastricht

Stokstraat 24-26
6211GD Maastricht

TUE - FRI 10 am to 5:30 p.m, SAT 10 am to 5 pm, SUN 12 pm to 5 pm

Hong Kong

HKG- Silvercord Tower 2, Canton Road 30
- Hong Kong

Please contact to arrange appointment

CHRONEXT

by CHRONEXT

Watches are our passion – we start every new day with this philosophy driving us forward. From brand stories to watch technology – we cover every topic imaginable in the world of watches. Our editorial team is constantly searching for new and exciting stories. Looking to introduce your watch collection? Or are you a blogger simply considering cooperation opportunities? Write to us at editorial@chronext.com.

Exceptional Service

Providing excellent customer service is one of our top priorities. We deliver your watch fast and with utmost attention to detail. Should you be looking for a specific model which is not in stock, we are happy to source it for you - free of any extra charges. If you would like to sell a watch, our experts will advise you on market developments and the ideal selling price for your timepiece.

Should you have any questions regarding delivery, price or history of a specific model, your personal advisor will be happy to help at any time.

+1 800-401-6677

Guaranteed Authenticity

We always guarantee a safe transaction. When you buy or sell a watch on CHRONEXT, your contract of sale is made directly with us. We take legal responsibility for every transaction and provide the highest data security standards, secure payment methods and fully insured shipment. In order to ensure the authenticity and quality of all watches sold through us, every timepiece is thoroughly checked by our watchmakers before it is ever shipped to our customers.

This is guaranteed through our Certificate which you will receive with the purchase of any watch from CHRONEXT - new or pre-owned.

Fair Prices

Only the best is good enough for our customers. This goes for prices just as well as for service and security. Luxury watches are hardly ever cheap but there are still significant differences in price levels depending on where you shop. Thanks to our vast global network of suppliers and our low fixed costs, we are able to provide competitive prices at all times.

We scan the market daily for the best offers and always keep our prices up to date. Most important however is that our competitive prices will never lead us to compromise security and quality.

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CHRONEXT Lounge Toronto

Opening hours

By appointment only

Address

CHRONEXT Lounge 1 University Avenue
Toronto, ON M5J 2P1
CA

Phone

+1 800-401-6677

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Lounge Melbourne

Opening hours

By appointment only

Address

CHRONEXT Lounge 330 Collins Street, Level 14
Melbourne VIC 3000
AU

Phone

+1 800983901

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Lounge Wien

Opening hours

By appointment only

Address

CHRONEXT Lounge Kohlmarkt 8-10
1010 Wien
AT

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Lounge Hong Kong

Opening hours

By appointment only

Address

CHRONEXT Lounge 30 Canton Road, Tower 2
Kowloon Bay, Hong Kong
HK

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Boutique Berlin

Opening hours

MON - SAT 10:30 a.m. to 7:30 p.m.

Address

CHRONEXT Boutique Friedrichstraße 71
10117 Berlin
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Boutique
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CHRONEXT Lounge Maastricht

Opening hours

TUE - SAT 10 a.m. to 6 p.m.

Address

CHRONEXT Lounge Stokstraat 24-26
6211 GD Maastricht
NL

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Lounge Hamburg

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Ballindamm 39
20095 Hamburg
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Lounge Frankfurt a. M.

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Taunustor 1
60310 Frankfurt a. M.
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Boutique London

Opening hours

MON - FR 12 p.m. to 6 p.m.

Address

CHRONEXT Boutique 53 Fleet St
London EC4Y 1BE
GB

Phone

+44 20 3588 0044

E-Mail

support@chronext.com
CHRONEXT Boutique
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CHRONEXT Lounge Cologne

Opening hours

MON - FR 9 a.m. to 8 p.m.
SAT 10 a.m. to 6:30 p.m.

Address

CHRONEXT Lounge Lichtstraße 25
50825 Köln
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Lounge Munich

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Maximilianstraße 2
80539 München
DE

Phone

+49 221 97580604

E-Mail

support@chronext.com
CHRONEXT Lounge
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CHRONEXT Lounge Zug

Opening hours

MON - FR 9 a.m. to 6 p.m.

Address

CHRONEXT Lounge Feldpark 9
6300 Zug
CH

Phone

+41 41 588 06 84

E-Mail

support@chronext.com
CHRONEXT Lounge
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